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Donor Participation Project Resources

Monthly Giving: All or Nothing

Nicole Stern, membership director at WDSE WRPT Public Television joined the Donor Participation Project to share her knowledge of monthly giving fundraising.

Monthly Giving with Nicole Stern, membership director at WDSE WRPT Public Television

What is monthly giving?

Monthly giving, also called sustainer giving or recurring giving, consists of setting up an automatically renewing monthly gift to a nonprofit. It is the equivalent of a subscription.

What are the benefits of monthly giving for nonprofits?

Monthly donors have both a higher retention rate as well as a higher lifetime value. Over time, these two facts compound to create important positive effects on the revenue available to fulfill your mission as well as your donor engagement efforts.

How can I start a monthly giving program?

You must embrace monthly giving as a new of doing business for your annual fund.

Simply adding a checkbox under an existing online form is not enough. You must make it clear in all your outreach efforts (digital, mail, phone) that monthly giving is the default and best way to make a gift to your organization.

Won’t monthly giving preclude me from requesting higher gifts from loyal donors?

On the contrary, monthly donors are especially receptive to upgrade asks as well as to planned giving conversations. An established monthly giving program also frees up resources that you can invest in improved stewardship and more donor engagement.

How hard is it to start a monthly giving program?

These are the areas you need to pay attention to if you want to start a monthly giving program:

  • Executive buy-in. Use the data in the presentation above to make your case. A full re-orientation of your annual fund to monthly giving will require changes in all your operations and in your cash flow.
  • Gift processing. Monthly gifts turn one gift processing transaction into twelve. Fields may need to be added to code the gifts. For example, storing the credit card expiration date in your CRM can help you get ahead of credit card renewals.
  • Digital communications. Your main gift form will need to make it clear that monthly giving is the default and most convenient way to give.
  • Branding the program. Many organizations give a name to their monthly giving program (Sustainer Circle, Evergreen, etc.) to make it clear that this is something special.

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Donor Participation Project

10/14/20 Lunch Analysis: Sustainer Giving, All or Nothing

As part of the Donor Participation Project, this Lunch Analysis session will be guided by Nicole Stern, Membership Director at WDSE WRPT Public Television.

Recurring (sustainer) giving has numerous advantages for your organization including predictable long-term revenue, increased donor loyalty, higher donor retention and lifetime value, and incredible upgrade potential. We’ll explore how to prepare your fundraising shop to implement a sustainer program, how to create and execute fundraising strategies to take advantage of this transformational way of giving, and how to avoid any potential pitfalls.

Nicole was featured in an article on sustainer giving in the Chronicle of Philanthropy, which is included in the Required Preparation section below.

Brainstorm and Discuss this Topic With Peers During our October 14 Lunch Analysis

Lunch Analysis is a 45-minute meeting that is a part study group, part scholarly discussion, part brainstorming session, and part support group. Participation is open to all who fundraise or have fundraised at a nonprofit.

Each Lunch Analysis covers a specific topic in donor participation and has required preparation and discussion. This one will be on October 14, 2020 at noon EST.

Required Preparation

Read the following three articles:

BehavioralScientist.org

Explore the PBS Sustainer Learning Center

Jot down the answers to these questions:

  • Have you attempted to implement a sustainer giving program?
  • What results have you seen?
  • What internal or external resistance have you encountered?

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Past Sessions

8/19/20 Lunch Analysis: How We Gather (Millenial engagement, community-building)

9/16/20 Lunch Analysis: Growing Engagement Among Underrepresented Groups

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Donor Participation Project Resources

Growing Donor Engagement Among Underrepresented Groups

Our second Donor Participation Project meeting was about increasing representation and diversity in our donor populations.

Guided by Patrick Powell, CFRE, MBA, we had a lively conversation and learned a lot.

You can read and contribute to the session notes in this Google Doc.

Additional insights:

There was a common preconception in the industry: “It is going to take you so much longer to get a gift from a non-white donor.”

As soon as I made it my intention to build relationships with Black donors, in that same year I raised close to $250k from 2-3 donors.

It was about: 1) Getting in front of them to let them know that they were important to the institution, regardless of race or color, and that we recognize that they are making an impact and are making a difference as graduates; 2) Letting them know that we want to connect them and get them involved in whatever way is important to them; and 3) Asking them how do they want to put their stamp on an institution where, if they didn’t feel connected, we have a whole group of students who we don’t want to go through the same experience. Tell them, “You have the ability to change that.”

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